Question 1

What areas does Ultimate Entertainment serve?

Accepted Answer

We are based in Queens, NY and serve all five boroughs of New York City, Long Island, New Jersey, Connecticut, and surrounding areas. For large-scale productions, we can travel further — contact us to discuss your specific location.

Question 2

How far in advance should I book?

Accepted Answer

We recommend booking at least 4–6 weeks in advance for most events, and 3–6 months ahead for large-scale productions, weddings, or events requiring extensive custom fabrication. That said, we do accommodate last-minute requests when availability allows — reach out and we'll do our best.

Question 3

Do you handle events of all sizes?

Accepted Answer

Absolutely. We produce everything from intimate private gatherings of 20 guests to large-scale corporate galas and brand activations for thousands of attendees. Our team scales to fit your event's scope and budget.

Question 4

Are you a one-stop shop or do I need to hire multiple vendors?

Accepted Answer

We are a true one-stop event production company. We handle AV, lighting, staging, décor, entertainment, photo/video, and catering — all under one roof. This means fewer vendors to coordinate, a single point of contact, and a more cohesive event experience.

Question 5

How do I get a quote?

Accepted Answer

The easiest way is to fill out our quote request form on the Contact page. Share your event date, venue, guest count, and services needed, and we'll get back to you within 24–48 hours with a detailed proposal.

Question 6

Do you require a deposit?

Accepted Answer

Yes, we require a deposit to secure your event date. The deposit amount varies based on the scope of your event. Full payment details and terms are outlined in your contract.

Question 7

Can you work within a specific budget?

Accepted Answer

Yes. We work with a wide range of budgets and will always be upfront about what's achievable within your investment. During our consultation, we'll prioritize the elements that matter most to you and find creative solutions to maximize impact.

Question 8

Are there any hidden fees?

Accepted Answer

No. Our proposals are detailed and transparent. Any potential additional costs — such as overtime, travel beyond our standard service area, or last-minute additions — are discussed and agreed upon before your event.

Question 9

What AV equipment do you provide?

Accepted Answer

Our AV inventory includes professional sound systems, wireless microphones, LED video walls, projection systems, intelligent lighting rigs, trussing, staging, and more. We carry equipment suited for everything from boardroom presentations to large outdoor festivals.

Question 10

Do you provide on-site technicians?

Accepted Answer

Yes. Every AV and production package includes experienced on-site technicians who set up, operate, and strike all equipment. You'll never be left to manage technical elements on your own.

Question 11

Can you do permanent AV installations for businesses?

Accepted Answer

Yes — our AV Installation & Integration service covers permanent installs for conference rooms, houses of worship, restaurants, retail spaces, schools, and more. We design, supply, install, and configure complete AV systems.

Question 12

Do you offer event live streaming?

Accepted Answer

Yes. We offer professional live streaming and hybrid event production, including multi-camera setups, graphics overlays, and streaming to platforms like YouTube, Zoom, and custom RTMP destinations.

Question 13

Do you create custom props and décor?

Accepted Answer

Yes. Our Luxury Décor & Custom Props team designs and fabricates bespoke pieces tailored to your theme and brand. From custom backdrops and floral installations to branded signage and immersive environments — we build it.

Question 14

What types of entertainment do you offer?

Accepted Answer

We book and produce a wide range of entertainment including DJs, live bands, dancers, aerialists, comedians, celebrity appearances, photo booths, interactive experiences, and more. We match the entertainment to your event's vibe and audience.

Question 15

Can you match a specific theme or brand aesthetic?

Accepted Answer

Absolutely. Brand consistency and thematic cohesion are central to what we do. Whether you have a detailed brand guide or just a mood board, our creative team will translate your vision into every element of the event.

Question 16

Will there be a dedicated event coordinator on-site?

Accepted Answer

Yes. Every event is assigned a dedicated production manager who serves as your single point of contact from load-in through strike. They coordinate all vendors, manage the run-of-show, and handle any issues that arise so you can enjoy your event.

Question 17

How early do you arrive to set up?

Accepted Answer

Setup times vary based on the complexity of your event. We work with your venue to determine the earliest available access time and build a production schedule accordingly. For large events, setup may begin the day before.

Question 18

What happens if something goes wrong on the day of the event?

Accepted Answer

Our team comes prepared with backup equipment and contingency plans for common technical issues. Our on-site technicians are experienced in rapid problem-solving. In over 500 events produced, we've maintained a 100% client satisfaction record.

Question 19

Do you work with outside vendors or preferred venue lists?

Accepted Answer

Yes. We collaborate seamlessly with other vendors — caterers, florists, photographers, venues — and are experienced working within venue-specific requirements and preferred vendor lists. We're team players.

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Décor & Entertainment

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